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Can I buy online?
Where can I see Country Flame displayed?
What are the prices of your heating appliances?
I have lost my owner's manual for my stove,
insert, or fireplace. How do I get a new one?
How do I get my Country Flame serviced?
Where can I purchase parts or accessories
for my Country Flame hearth product?
How do I keep the glass clean on my Country
Flame appliance?
What product do you recommend to clean
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More FAQ pages
FAQ – Wood Stoves & Inserts
FAQ – Pellet Stoves & Inserts
FAQ - Corn Stoves & Inserts
FAQ - Inglenook |
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Can I buy online?
We do not sell products directly from the factory. Our dealer locator will assist you in finding a dealer in your area to help with your needs. If you need parts, please use our Find Parts & Services section of our website to find your nearest parts dealer. If there is no dealer in your area to purchase parts, please contact us using the form on the Contact Us section of the website.
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Where can
I see Country Flame displayed?
We have dealerships to help you across America. Please check our dealer locator
to find a dealer in your area.
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What are
the prices of your heating appliances?
We do not publish suggested retail prices from Country Flame. Our dealers will
have variances in pricing depending upon freight cost from the manufacturing
facility. Talk with your local dealer regarding price and any special sales they
may offer on Country Flame product during the course of the year.
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I have
lost my owner's manual for my stove, insert, or fireplace.
How do I get a new one?
You may download owner's manuals from this page.
If you do not find the owner's manual you need on this web site, you may email us at email@countryflame.com,
and we will be happy to help.
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How do
I get my Country Flame serviced?
You will need to contact the dealer in your area. Our
dealer locator will help find a dealer or distributor in your area.
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Where can
I purchase parts or accessories for my Country Flame
hearth product?
You will need to contact the dealer in your area for
parts. Our dealer locator will help you find a dealer in your area.
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How do
I keep the glass clean on my Country Flame appliance?
Country Flame products are manufactured with an "air wash" system designed
to help keep the glass clean by providing a flow of air over the inside of the
glass. This air movement, along with high heat, help keep the glass clean. However,
the glass will have to be cleaned from time to time. The deposits that forms
on the glass is creosote and it is virtually impossible to eliminate all creosote
build up especially in cases of a lazy fire. A short hot fire (15 to 20 minutes)
will help clean off much of the normal buildup. A commercial glass cleaner designed
for stoves is recommended for cleaning. You can obtain this from a local fireplace
or stove dealer.
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What product
do you recommend to clean the glass?
We recommend using a specialty fireplace cleaner on the glass, like Speedy White,
that can be purchased from your local Country Flame dealer. Be sure the glass
is cool when cleaning. Be careful not to allow any of the cleaner to spray or
drip on the gold trim; this will cause discoloration.
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