Country Flame Wood & Gas Fireplaces, & Wood, Corn, & Pellet Stoves & Inserts.



	Is there a difference in pellet fuel? Is it less expensive to burn corn or wood pellets? Do your Pellet Stoves require electricity? Do your pellet stoves have an ash pan? Can the Country Flame Pellet Stoves be connected to a thermostat? Are the Country Flame Pellet Stoves approved for mobile home use? What is the voltage requirement for Country Flame Pellet Stoves? What would cause my pellet stove to make my house smell like smoke? When I press the ON button, the control button indicates green, but as soon as I release the button it goes to red and nothing happens. What is wrong? When I press the ON/OFF button to start my stove, the light turns green but in a few seconds the control board goes into the "highway patrol" mode. What is the problem? Why does my pellet stove sometimes go out on the lowest setting? My stove is turned off but the exhaust blower came on and ran for a while. What's up? My stove doesn't seem to burn as well as it did at first. The fire is very lazy even with the air adjustment control all the way open. What is the problem? If I let my stove run out of pellets, do I have to prime the auger again? Why doesn’t the control board light up when I plug my stove into an electrical outlet?

	More FAQ pages FAQ – Wood Stoves & Inserts FAQ – Pellet Stoves & Inserts FAQ - Corn Stoves & Inserts FAQ - Inglenook


	Is there a difference in pellet fuel? Yes. All pellets are not the same. There are many different manufacturers of wood pellets in the United States and they all have different combinations and types of woods used in their manufacturing process. In regulating the wood pellets, the most important aspect is the ash content produced by the pellet. Premium grade pellets will produce only 1% ash, while standard grade pellets will produce 3% ash. Country Flame Pellet Stoves will burn a wide range of pellets, however, you will have to keep in mind that with any pellet stove, the more ash produced by the wood pellet, the more often the stove will need to be cleaned or maintained. Return to the top.

	Is it less expensive to burn corn or wood pellets? If you are going to purchase both kinds of fuels, and depending upon where you live, both types of fuel can be very close in price. For the farmer who harvests corn and has a plentiful supply, the corn stove becomes very economical. Return to the top.

	Do your pellet stoves require electricity? Yes. Country Flame Pellet Stoves need electricity in order to work. If you desire to run your pellet stove during power outages, you will need to purchase a battery backup and inverter. These can be purchased at local retailers such as Best Buy and Circuit City. Return to the top.

	Do your pellet stoves have an ash pan? Yes. The Country Flame Pellet Stoves have convenient lift-out ash pans. Return to the top.

	Can the Country Flame Pellet Stoves be connected to a thermostat? Yes. Simply set the thermostat to the desired temperature and the Country Flame Stove will do the rest. And with the Country Flame Intelli-Choice control board, the pellet stove is equipped to operate either semi-automatically or manually. When the room temperature reaches the point at which the thermostat is set, the stove will drop to the number one setting; when the thermostat cools down, the stove will return to the last high heat setting. The choice is up to you. Return to the top.

	Are the Country Flame Pellet Stoves approved for mobile home use? Yes. For mobile home use, you must use the outside air connection found on the back of the stoves. Return to the top.

	What is the voltage requirement for Country Flame Pellet Stoves? We recommend between 115 to 130 volts to operate our pellet stoves. Return to the top.

	What would cause my pellet stove to make my house smell like smoke? Unlike wood stoves that work by natural draft, Country Flame Pellet Stoves work by a forced air, vacuum system. In order for your stove to work properly, the venting system must be completely sealed so it will vent the smoke outside. If you are experiencing smoke smell, your venting may not have been completely sealed when installed. If this is not the case, the chimney could be blocked, or the door may not have been adjusted and correctly sealed properly during installation, or the door seal gasket may need to be replaced. You will need to contact your local dealer or installer to correct this problem. Return to the top.

	When I press the ON button, the control button indicates green, but as soon as I release the button it goes to red and nothing happens. What is wrong? If this happens, you need to connect a thermostat to the pellet stove. Your installer has installed the fully automatic chip in the Intelli-Choice control board. This chip requires a thermostat. If you do not want a thermostat, have your installer install the semi-automatic chip. It can operate with or without a thermostat. Return to the top.

	When I press the ON/OFF button to start my stove, the light turns green but in a few seconds the control board goes into the "highway patrol" mode. What is the problem? This usually means that the control board senses no vacuum present. The vacuum line may be plugged with ash between the vacuum switch and the exhaust blower. First, try cleaning the stove. Before cleaning, DISCONNECT POWER CORD. Clean the nipple on the exhaust blower (remove orange rubber hose) with an uncoiled paper clip (should go into the nipple approximately one inch). Next, try cleaning the exhaust blower and check your venting to see if something may have plugged the venting. Next, check the wiring between the control board and vacuum switch. If this does not work, then the vacuum switch, exhaust blower, or control board may be bad. Please contact your local Country Flame dealer or installer to help. Return to the top.

	Why does my stove sometimes go out when it’s on the lowest setting? You could be giving your stove too much air. Slide in the adjustable air control underneath the hearth extension at ¼" intervals to slow down the air flow until you reach the desired results. Or it could be that your firepot needs to be cleaned, or there is blockage in the feed system (auger). If these are not the cases, the setscrew on the auger shaft connecting the auger to the auger motor could be loose. Your local Country Flame Dealer can help you. Return to the top.

	My stove is turned off but the exhaust blower came on and ran for a while. What's up? If there is a brief interruption in your electricity, the exhaust blower will come on for ten minutes and then shut off. This is a safety feature built into the stove. The exhaust fan removes any unburnt gas from the firebox. If you don't use your pellet stove for long periods, unplug it so the exhaust fan will not come on. Return to the top.

	My stove doesn't seem to burn as well as it did at first. The fire is very lazy even with the air adjustment control all the way open. What is the problem? Your firepot or burn pot is probably plugged. Also, there could be a buildup in the chimney pipe or venting. Refer to the owner's manual for proper cleaning and maintenance of your stove. Return to the top.

	If I let my stove run out of pellets, do I have to prime the auger again? Yes. To prime the auger shaft, hold in the on/off button for 15 seconds or until the auger light starts flashing green. When pellets begin to drop into the firepot, press the on/off button again for five seconds to turn off the prime mode. Now re-start the pellet stove by holding the on/off button for five seconds until the on/off light turns green. Return to the top.

	Why doesn’t my control board light up when I plug my stove into an electrical outlet? The power receptacle may not have proper voltage. The fuse in the pellet stove may have blown or the control board may be bad. Call your local Country Flame Dealer for service. Return to the top.