Unlike wood stoves that work by natural draft, Country Flame Pellet Stoves work by a forced air, vacuum system. In order for your stove to work properly, the venting system must be completely sealed so it will vent the smoke outside. If you are experiencing smoke smell, your venting may not have been completely sealed when installed. If this is not the case, the chimney could be blocked, or the door may not have been adjusted correctly during installation and sealed properly, or the door seal gasket may need replaced. You will need to contact your local dealer or installer to correct this problem.
Return to the top.If this happens, you need to connect a thermostat to the pellet stove. Your installer has installed the fully automatic chip in the Intelli-Choice control board. This chip requires a thermostat. If you do not want a thermostat, have your installer install the semi-automatic chip. It can operate with or without a thermostat.
Return to the top.This usually means that the control board senses no vacuum present. The vacuum line may be plugged with ash between the vacuum switch and the exhaust blower. First, try cleaning the stove. Before cleaning, DISCONNECT POWER CORD. Clean the nipple on the exhaust blower (remove orange rubber hose) with an uncoiled paper clip (should go into the nipple approximately one inch). Next, try cleaning the exhaust blower and check your venting to see if something may have plugged the venting. Next, check the wiring between the control board and vacuum switch. If this does not work, then the vacuum switch, exhaust blower, or control board may be bad. Please contact your local Country Flame dealer or installer to help.
Return to the top.You could be giving your stove too much air. Slide in the adjustable air control underneath the hearth extension at ¼" intervals to slow down the air flow until you reach the desired results. Or it could be that your firepot needs to be cleaned, or there is blockage in the feed system (auger). If these are not the cases, the setscrew on the auger shaft connecting the auger to the auger motor could be loose. Your local Country Flame Dealer can help you.
Return to the top.If there is a brief interruption in your electricity, the exhaust blower will come on for ten minutes and then shut off. This is a safety feature built into the stove. The exhaust fan removes any un-burnt gas from the firebox. If you don't use your pellet stove for long periods, unplug it so the exhaust fan will not come on.
Return to the top.Your firepot or burn pot is probably plugged. Also, there could be a build up in the chimney pipe or venting. Refer to the owner's manual for proper cleaning and maintenance of your stove.
Return to the top.Yes. To prime the auger shaft, hold in the on/off button for 15 seconds or until the auger light starts flashing green. When pellets begin to drop into the firepot, press the on/off button again for five seconds to turn off the prime mode. Now re-start the pellet stove by holding the on/off button for five seconds until the on/off light turns green.
Return to the top.The power receptacle may not have proper voltage. The fuse in the pellet stove may have blown or control board may be bad. Call your local Country Flame Dealer for service.
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