We do not sell direct from the factory unless we do not have any dealers in your area. Our dealer locater will help you find a dealer in your area to help with your needs.
Return to the top.We have dealerships to help you across America. Please check our dealer locator to find a dealer in your area.
Return to the top.We do not publish suggested retail prices from Country Flame. Our dealers will have variances in pricing depending upon freight cost from the manufacturing facility. Talk with your local dealer regarding price and any special sales they may offer on Country Flame product during the course of the year.
Return to the top.You may print owner's manuals from this web site. If you do not find the owner's manual you need on this web site, you may call us at 417-859-0990 or email us at email@countryflame.com, and we will be happy to help.
Return to the top.You will need to contact the dealer or regional distributor in your area. Our dealer locator will help find a dealer or distributor in your area.
Return to the top.You will need to contact the dealer or regional distributor in your area for parts. Our dealer locator will help you find a dealer in your area. If there is not a dealer in your area, please call Country Flame at 417-859-0990 and we will be happy to help you with your needs.
Return to the top.Country Flame products are manufactured with an "air wash" system designed to help keep the glass clean (except for the Model #300 Fireplace Door) by providing a flow of air over the inside of the glass. This air movement, along with high heat, help keep the glass clean. However, the glass will have to be cleaned from time to time. The deposits that form on the glass is creosote and it is virtually impossible to eliminate all creosote build up especially in cases of a lazy flue. A short hot fire (15 to 20 minutes) will help clean off much of the normal buildup. A commercial glass cleaner designed for stoves is recommended for cleaning. You can obtain this from a local Fireplace or Stove Dealer.
Return to the top.We recommend using a specialty fireplace cleaner on the glass, like Speedy White, that can be purchased from your local Country Flame dealer. Be sure the glass is cool when cleaning. Be careful not to allow any of the cleaner to spray or drip on the gold trim - this will cause discoloration.
Return to the top.No. You will need to contact the dealer or regional distributor in your area for chimney pipe. Our dealer locator will help you find a dealer in your area.
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